Privacy Policy
How PRONTO Group collects, uses and protects the business information you share with us.
Last updated: 29 September 2026. This policy applies to www.pronto-grp.com and to enquiries sent to PRONTO Group by web form, email, telephone or WhatsApp.
Information we collect
When you request a quotation or contact us we collect the details you provide: name, company, email address, telephone number, country, product interest and the content of your message. Our website also records standard server logs (IP address, browser type, pages visited) used to keep the site secure and to measure performance.
How we use it
We use your information to respond to enquiries, prepare commercial offers, arrange allocation, shipment and after-sales coordination, and to keep you informed about products and availability relevant to your requirement. We do not sell personal data.
Sharing
Information may be shared with OEM / manufacturer channels, logistics providers and payment or compliance partners where necessary to fulfil a quotation or order, and with authorities where required by UAE law or export-control regulations.
Retention & security
Enquiry and order records are retained for as long as needed to service the commercial relationship and to meet legal and accounting obligations. Access is restricted to authorised PRONTO Group personnel.
Cookies
The site uses essential cookies for caching and form protection only. You can control cookies through your browser settings.
Your rights
You may request access to, correction of, or deletion of the personal information we hold about you by writing to [email protected], PRONTO Group, Burjuman Business Tower, 13th Floor, Office No. 27, P.O. Box 296360, Bur Dubai, UAE.